Privacy policy

Privacy policy

Last updated: 05 / 05 / 26

The Miracle Foundation SCIO (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in a transparent and secure way.

This policy explains how we collect, use, and protect your information when you use our website or contact us.

The Miracle Foundation SCIO (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in a transparent and secure way.

This policy explains how we collect, use, and protect your information when you use our website or contact us.

Who we are

Who we are

The Miracle Foundation SCIO
Registered Charity No: SC049840
51 Hamilton Road, Motherwell, ML1 3DG
Email: enquiries@themiraclefoundation.org.uk

What information we collect

What information we collect

We may collect:

Personal information

  • Name

  • Email address

  • Phone number

  • Organisation (if applicable)

Enquiry information

  • Details you provide through contact forms

  • Information related to support or service enquiries

Technical data

  • IP address

  • Browser type

  • Pages visited

  • Cookies (see Cookie Policy)

How we use your information

How we use your information

We use your data to:

  • Respond to enquiries

  • Provide information about our services

  • Process referrals (where applicable)

  • Improve our website and services

  • Communicate with you where appropriate

We will only use your data where we have a lawful basis to do so.

Lawful basis for processing

Lawful basis for processing

We process your data under:

  • Legitimate interests – to respond to enquiries and provide services

  • Consent – where you have agreed to be contacted

  • Legal obligation – where required

We will only use your data where we have a lawful basis to do so.

How we store your information

How we store your information

We take appropriate measures to protect your data, including:

  • Secure systems and access controls

  • Limited access to authorised staff only

  • Safe storage of digital and physical information

We only keep your data for as long as necessary.

Sharing your information

Sharing your information

We do not sell or share your data for marketing purposes.

We may share information:

  • With trusted service providers (e.g. website hosting)

  • Where required by law

  • Where necessary to support service delivery (with appropriate safeguards)

We only keep your data for as long as necessary.

Your rights

Your rights

Under UK GDPR, you have the right to:

  • Access your data

  • Request correction

  • Request deletion

  • Restrict processing

  • Object to processing

  • Withdraw consent

To exercise your rights, contact us at: enquiries@themiraclefoundation.org.uk

Contact us

Contact us

If you have any questions about this policy or how your data is used:

Email: enquiries@themiraclefoundation.org.uk
Phone: 01698 760479

Complaints

Complaints

If you are not satisfied, you can contact the Information Commissioner’s Office (ICO):

https://ico.org.uk